The trend of using Technology in Vietnam Tourism (for example Artificial Intelligence is shortly called AI). Specially, CHATBOT (Robot will auto chat with you right the website) is not only used by travel companies to interact with customers but also applied by Da Nang to advise visitors. Vietnam By Bike had been used the similar CHATBOT, but we did not use AI so that we needed anyone looked after customers 24/7h and we finally removed it out of website because of secure and any personal reasons of travelers. (Booking Vietnam Bike Tour Online).
In April, Vinpearl Hotel System applied facial recognition technology on the basis of artificial intelligence. As a result, tourists can check-in procedures in a few seconds, entering and leaving the room without needing to swipe cards ... However, before that, more simple applications related to artificial intelligence have been deployed in the tourism sector. The most popular is the CHATBOT tool for advice and introduction when visitors access booking pages, buy tours.
At the seminar "AI in tourism" under the framework of Vietnam Artificial Intelligence Festival held at the University of Technology, Hanoi, Mr. Nguyen Trung Cong - CEO of iVivu, said the company's website has about 100,000 visit a day, so this unit uses CHATBOT and virtual assistant named "Olivia" to advise guests. "The rate of completion of this application conversation is about 52%, the rest is transferred to consultants to continue to support guests," Mr. Cong said.
Not only that, with the support of AI, applications can also help users plan their trips, from weather forecasts, flight tickets, hotels, restaurants ... based on data they provide. Mr. Nguyen Viet Tien - Teko's chief technology officer, said before, his family used to travel to Indonesia but met with rain all week because when booking air tickets, they did not pay attention to the weather forecast at departure time. "However, when a system has large enough data, connecting users ... it is possible to suggest the best time to book tickets for customers," Tien said.
For those who provide travel services, based on user data and artificial intelligence platforms, they can determine their habits, attracting return visitors by giving advice close to actual demand. "Not only improving the user experience, AI applications also help customers save time and find suitable products," Tien said.
Mr. Tran Binh Giang, Director of Tripi - the e-commerce site for tourism, said that after applying "selling" automation to operate, this unit's survey shows customer satisfaction index (CAST ) grew by 98% and cost per order decreased by 50%.
Nowadays, Technology is developing very fast and technology in Vietnam Tourism is also really strong in Southeast Asia, so that a lot of travel agencies are disappear because of the offline sale ways and Online Sale Methods and AI develops which mean much more people will be unemployed. Vietnam By Bike finally focuses on the qualify of the tour products more than the On or Off-line Sale. All of our Vietnam - Cambodia - Thailand Bicycle Tours.
